FREQUENTLY ASKED QUESTIONS

 

Q. What is HP Engage & Grow?
A. HP Engage & Grow is a fully automated web-based engagement program for HP Partners.  HP Engage & Grow was developed to increase business growth, while recognizing and compensating sales representatives for their knowledge and sales of qualifying HP products with minimal administrative effort and without loss of productivity.  

Q. Who can participate in HP Engage & Grow? 
A. HP Engage & Grow is open to invited Distributors as well as HP Platinum, Gold, Silver, and Business membership partners. Resellers without a contract with HP may register without an invitation pending HP approval. Administrators and Sales Representatives who register in the program are also welcome to participate once their company is registered in the program. All Participants must be 18 years of age or older.  

Q. Where can I obtain more information about the HP Engage & Grow Engagement Program? 
A. For more information, please visit About the Program, contact us at info@hpengageandgrow.com, or CHAT LIVE with us at http://www.hpengageandgrow.com

Q. How can I contact customer service? 
A. You may contact a program specialist via LIVE CHAT at http://www.hpengageandgrow.com or via e-mail at info@hpengageandgrow.com

 

REGISTRATION PROCESS

Q. What information is requested in the registration page? 
A. General information such as name, last name, e-mail address, birthday, telephone number, position in the company, and mailing address.  

Q. Where can I register? 
A. You only need to register once. Visit the program’s website at http://www.hpengageandgrow.com and follow these simple steps: Click on “Register Now,” enter and confirm your email, complete the registration, and accept the Official Terms and Conditions of the program. If you are an Administrator or a Sales Representative, you will have full access to the platform once your company’s owner completes the company registration process.

Q. Who is the Administrator? 
A. Your company’s Administrator is responsible for adding, accepting, and rejecting member participation. This person keeps the company’s contact information updated and is responsible for distributing Points earned by Sales Representatives.

Q. How will I know if my registration has been approved? 
A. You will receive an e-mail notification confirming your registration.  

Q. How can I change my contact information? 
A. To change your contact information, go to My Account and select My Information

 

POINTS

Q. What is a Point? 

A. Points are the official system unit for the HP Engage & Grow Program.  

Q. Who can accumulate Points? ? 
A.All users registered as Administrators or Sales Representatives can accumulate Points.  

Q. When can I start accumulating Points?
A. As soon as your registration is 100% completed and approved by your Administrator, you can start receiving benefits and rewards through the program.

Q. How do I accumulate Points?
A. Accumulate Points by selling participating HP products, passing online e-learning trainings, and participating in other qualifying activities. Behavioral activities can include online trainings, attending local HP events, and other specified activities. You will have the opportunity to redeem Points for fabulous rewards by accessing the program’s online catalog.  

Q. Where can I view my Point balance? 
A. To view your Point balance, go to My Accountand select My Points

Q. Can Points expire? If so, when? 
A. Yes, points do expire. Please contact info@hpengageandgrow.com for more information.

Q. Can another member and I combine Points to redeem a reward? 
A. No. It is not possible to combine Points from the accounts of different users.  

Q. Can I transfer my Points to another person within my company?
A. No. Points are non-transferable.   

Q. Which are the participating products? 
A. You can view all of the participating products upon login in and clicking PRODUCTS on the menu bar.  

 

REWARDS 

Q. How can I redeem a reward?
A. To redeem a reward you must first redeem your points by visiting the "Reward Catalog" section. Click on the "Redeem" button for the desired item, read the Reward Rules and click the "Accept" button.

Q. When will I receive my reward?
A. Rewards will be delivered within 15 – 30 business days after the approval date. Rewards will only be delivered on working days (Monday through Friday, except holidays)

Q. How can I verify the Status of my Rewards?
A. To verify the status of your rewards you can go to My Account > My Information > My Rewards and you will find the details of your rewards.

Q. Will I receive a notification with the status of my reward?
A. Yes, you will receive email notifications for the status of the reward with the following subjects:
• HPE Engage&Grow – Reward Requested
• Congratulations! Your reward has been approved!
• Your HPE Engage&Grow’s reward has shipped
• Your reward has been delivered

Q. What does each reward status mean?
A.
• Requested: Your reward has not been processed yet
• Approved: Your reward being processed
• Shipped: Your reward is on its way
• Delivery: The reward has been delivered to your office
• Rejected: Your reward was cancelled

Q. How will I receive my reward?
A. Rewards are delivered via an international courier or a local courier. Two delivery attempts will be made in your office.

In the case of electronic gift cards, you can access them by clicking on Rewards, and going to the details of your reward in the My Rewards section.

Q. Where am I going to receive my reward?
A. Rewards will only be delivered to the office address indicated at the time of confirming a redemption.

Q. Can I return my reward?
A. Rewards cannot be returned or exchanged. If a reward product has been received in error or if the reward is damaged, please contact Customer Support within the 8 weeks of the redeem date.

Q. Can I cancel a reward order?
A. Once an order is submitted it cannot be changed or cancelled.

 

For more information, please contact us via email at info@hpengageandgrow.com or CHAT LIVE with a specialist at www.hpengageandgrow.com